One of the most common challenges for leaders—at all levels—is dealing with difficult people or underperformance. Many avoid these conversations altogether, which leads to frustration, resentment, and a breakdown in team culture.

In this practical and engaging session, Jonno White shares his proven Step Up or Step Out framework for navigating difficult conversations with clarity and confidence. Based on his bestselling book, this session equips leaders with tools to manage underperformance constructively—without unnecessary conflict or drama.

Key Takeaways:

✔️ How to set clear expectations that prevent conflict

✔️ The four traps that lead to leadership disaster

✔️ A simple three-step framework for difficult conversations

✔️ How to reduce stress and boost confidence as a leader

✔️ Creating a culture of accountability and trust

Whether you lead a team of two or a department of 200, this session will help you tackle one of leadership's hardest challenges—and do it well.