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When

Monday, May 30, 2022 to Wednesday, June 1, 2022 (GMT+10)

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Where

ICC Sydney

14 Darling Drive
Sydney, New South Wales, Australia

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Day 1

( 05/30/2022 )

Day 2

( 05/31/2022 )

Day 3

( 06/01/2022 )

Pyrmont Theatre

4:00 PM

5:00 PM

Registrations Open

5:00 PM

5:15 PM

Official Opening
Our Congress Master of Ceremonies, Jarrod Walsh, kicks starts the 2022 Asia-Pacific Venue Industry Congress with our Welcome to Country performance from Matthew Doyle, and opening remarks from VMA President, Leighton Wood.

5:15 PM

6:00 PM

Keynote - Rod McGeoch AO
Sydney 2000 Bid supremo Rod McGeoch reflects on his experience gained from the Sydney Olympics bid, as well as his Deputy Chair roles at both the Sydney Cricket Ground and Sports Ground Trust and Venues NSW, to explore how our venues can best leverage the opportunities that arise from major sporting events, especially with a potential 2026 Victorian Commonwealth Games and 2032 Brisbane Olympics on the horizon.

6:00 PM

7:00 PM

Keynote - Karen Webb; NSW Police Commissioner
Commissioner Karen Webb became the 23rd Commissioner of the NSW Police Force in February 2022 becoming the first woman to hold the position in the history of the state. Commissioner Webb rose up through the ranks after joining the force in 1987 and will share some of her career highlights and challenges.

She will be joined by Jenny Muldoon who will host a discussion with Commissioner Webb and share insights into relationships of the police force and venues and common shared challenges.

7:00 PM

9:00 PM

Welcome Reception
Proudly presented by Quayclean.

Join us in the Grand Ballroom Foyer with its spectacular views over Darling Harbour for our ultimate welcome to venue experience for our delegates.

Pyrmont Theatre

8:00 AM

9:00 AM

Registration & Trade Floor Opens

9:00 AM

9:15 AM

MC Welcome

9:15 AM

10:15 AM

Keynote Address - Our Mental Health
Gus Worland established mental fitness foundation Gotcha4Life in 2017 and his vision is and still remains zero suicides. In his second time speaking to the VMA, Gus will recap on how the concept of mental fitness is as essential as physical fitness and the importance of social connection. Gus will then share his new way of looking at connection and it is centred around “the village”. He will explore and share the ways to prioritise those that mean the most to you – those in our village. You will...
Gus Worland established mental fitness foundation Gotcha4Life in 2017 and his vision is and still remains zero suicides. In his second time speaking to the VMA, Gus will recap on how the concept of mental fitness is as essential as physical fitness and the importance of social connection. Gus will then share his new way of looking at connection and it is centred around “the village”. He will explore and share the ways to prioritise those that mean the most to you – those in our village. You will gain practical takeaways to change your relationships and help implement simple strategies into your daily routine. The aim is to walk away feeling more connected and with some deep realisations about the things we take for granted.
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10:15 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Ticketing – are customers driving a new paradigm?
Our panel of ticketing specialists will explore how Covid has changed the rules for ticketing events in a way no one ever imagined. Will the old rules return or are customers driving a new ticketing world and how do we manage and plan our ticketing strategies in this new way of working.

12:00 PM

1:00 PM

The New Normal - The future with COVID
Proudly presented by Ungerboeck.

What is COVID normal now and how will it impact our industry moving forward - we talk the future from a risk, epidemiology, economic and demographic perspective.

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Digital To Dollars - How can you connect with your fans in your venue and at home
How can you make your digital channels deliver? Not just likes, comments & views but with attendance and commercial partnerships. In this session Sean Callanan will use the Digital to Dollars process to show you how to identify and attract fans, engage them with compelling content and key event messaging and break through the noise on digital platforms. Set up your digital strategy to enhance your fan's venue experience and help them show why attending live is the ultimate way to consume live...
How can you make your digital channels deliver? Not just likes, comments & views but with attendance and commercial partnerships. In this session Sean Callanan will use the Digital to Dollars process to show you how to identify and attract fans, engage them with compelling content and key event messaging and break through the noise on digital platforms. Set up your digital strategy to enhance your fan's venue experience and help them show why attending live is the ultimate way to consume live sports & entertainment.
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3:00 PM

3:45 PM

Afternoon Tea

3:45 PM

5:15 PM

Day 1 Closing Plenary - Promoters Panel
Proudly presented by VITEC.

Let the fun begin. No Congress is complete without our Promotors Panel – featuring a stellar line up of industry legends talking all things innovation and adaption in the promoting game. Join Tim Worton as he lets loose our panel of Dion Brant, Geoff Jones and Mark Kneebone.

5:15 PM

7:15 PM

After 5! Networking Social Function
Proudly presented by Grosvenor Engineering Group.

Join us on the tradefloor for our traditional networking function to reconnect with delegates, exhibitors and sponsors. Drinks and canapes included.

Break Out Room

8:00 AM

9:00 AM

Registration & Trade Floor Opens

10:15 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Regional venues are stepping up
Our panel explore the recent success of regional venues in attracting major content, the significant investment into new venues across all regions and the bright future they have on the venue management landscape.

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Leadership - Manage your energy, not your time.
Is an effective leader someone who can manage their own time effectively, or is the goal of time management a losing proposition? Learn practical tools and tips on how to take back control of your day.

Pyrmont Theatre

8:00 AM

9:00 AM

Registration & Trade Floor Open

9:00 AM

9:05 AM

MC Welcome

9:05 AM

10:15 AM

A Sense of Sydney - VNSW & Merivale
In calling for tenders for the redevelopment of the Sydney Football Stadium and Iconic SCG, Venues NSW understood the need to create a sense of destination and deliver a precinct that was more than just a stadium. Customer engagement and experience, innovation, whole of precinct activation and meeting the needs of cross generational users. In this session we take a deep dive with the key players in the Sense of Sydney process which ultimately led to Merivale being appointed.

10:15 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Staff Retention & Engagement
Accor, Australia and New Zealand’s largest hotel operator, are leading the way in innovation to both attract and retain staff in this challenging period. Accor’s newly appointed CEO provides a case study on their recent success in “meeting workers where they’re at” through their Work Your Way program delivering their teams a range of expanded work perks, opportunities and increased flexibility.

12:00 PM

1:00 PM

Unlocking brand and commercial value through Diversity and Inclusion
In a disruptive external environment, an organisation’s ability to adapt is a measure of its success. How do we align changing community, customer and employee expectations with commercial imperatives? How do we go from super charged rhetoric about diversity to leveraging commercial and ethical value? How do we unlock different thinking for competitive advantage?

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Catering – leveraging relationships and driving experiences.
Venue managers need to learn how to best leverage and work with their caterers to improve outcomes and drive experience that benefit all parties.

3:00 PM

3:45 PM

Afternoon Tea

3:45 PM

5:00 PM

Women's World Cups Down Under
Proudly presented by Big Screen Video.

Across Australia and New Zealand we have secured marquee World Cup events for women across football, basketball and cricket. We wrap up the Congress with veteran ABC sports journalist, Tracey Holmes, talking with this amazing panel of power women delivering these events, and putting our venues on the world stage.

7:00 PM

11:00 PM

Gala Dinner & Venue Industry Awards
Join us in the Parkroom Ballroom for our industries night of nights.

Break Out Room

8:00 AM

9:00 AM

Registration & Trade Floor Opens

9:15 AM

10:15 AM

A North American Perspective
Our colleagues from our international partners, the International Association of Venue Managers, explore the change and innovation the US venue industry is experiencing post COVID.

10:15 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Venue Accessibility - Patrons, Performers and Employees
Our venues need to meet the needs and expectations of our all patrons, engage with performers and deliver a workplace for all staff. Our expert panel will explore accessibility issues across all these areas and more.

12:00 PM

1:00 PM

Sustainability - the economics of waste
Increasingly artists, organisations and venues are aligning their brands with positive sustainability practises and outcomes. How do venues understand the opportunities and commercialise their sustainability practises while continuing to meet public expectations?

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Cyber Security – Whose Responsibility Is It and Are You Doing It Right?
Venues rely on technology. We use it to engage with our customers, to plan and deliver events, and to keep staff and patrons safe. But the more we rely on technology, the greater the impact of a cyber attack. Who is responsible for cyber in our venues and how do you know when you have it under control?

3:00 PM

3:45 PM

Afternoon Tea
Menu