Event Details

The VMA Professional Development Workshops are designed for operational/ frontline staff and aspiring managers ready to take the next step in their careers. These face-to-face half-day workshops will enhance skill sets and allow attendees to take the next step in their career.


Now more than ever, is the time to invest in your team. Keep your young professionals engaged and eager to progress within the venue management industry.

Agenda

12:00 PM - 12:50 PM
Registration and Lunch
12:50 PM - 1:00 PM
Welcome
1:00 PM - 2:00 PM
Moving through Conflict
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes a concern when the people involved ...
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes a concern when the people involved cannot work through it. When this type of conflict arises, negative energy can result, causing emotional distress and damaged relationships. This session will provide attendees the tools to assist in resolving conflict, provide skills to identify potentially aggressive behaviour, and de-escalation techniques conducive with their individual working environment.
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2:00 PM - 3:00 PM
Managing Internal and External Relationships
Kyllie Graham explores how to successfully manage internal and external relationships. Customers are the backbone to the success of any organisation, whether a work colleague, client, suppli...
Kyllie Graham explores how to successfully manage internal and external relationships. Customers are the backbone to the success of any organisation, whether a work colleague, client, supplier or patron and establishing sound business relationships will assist your growth and career.
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3:00 PM - 3:30 PM
Afternoon tea
3:30 PM - 4:30 PM
Keynote Address - Leadership
Join Olivia Birkett AVM, Head of Operations, Tennis West, as she chats with Peter Bauchop, COO, VenuesWest on leadership and the skills and knowledge required to progress your career.
4:30 PM - 4:45 PM
Workshop Wrap Up

Speakers

  • Peter Bauchop CVE (Chief Operating Offier at VenuesWest)

    Peter Bauchop CVE

    Chief Operating Offier at VenuesWest

    Peter is a Certified Venue Executive from the International Association of Venue Managers, an Accredited Venue Manager from the Venue Management Association (Asia and Pacific) and has over 20 years’ experience in executive management for public venues across 23 facilities and over 500 major events. Peter has extensive industry networks and has played a pivotal role in establishing and chairing national and international working groups such as the Australia Rectangular Stadia Group and the Australia and New Zealand Government Venue Agency Group.
    As Chief Operating Officer of VenuesWest, Peter is responsible for the organisation’s six self-managed venues, and has delivered record financial performance, customer satisfaction and visitation results during this time. Peter is instrumental in bringing numerous World Class Events to Perth. He also led the VenuesWest Incident Response team through COVID-19 and the back in business phase, post pandemic.

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  • Olivia Birkett AVM (Head of Operations at Tennis West)

    Olivia Birkett AVM

    Head of Operations at Tennis West

    Olivia commenced her current role of Head of Operations at Tennis West in early 2020, just as COVID hit the industry and forced lockdowns. During this time, Olivia engaged heavily with the IAVM and VMA webinars and had calls with people in the USA and Australia, to support each other. Olivia comes from a small venue environment, where she has had to ‘wear a lot of hats’ and manage a range of issues. Olivia is now well versed in biosecurity and COVID Safety Plans, as much as emergency response plans, bookings systems, asset registers and staff management. Oliva brought this diverse range of skills and knowledge together as she completed her Accredited Venue Manager accreditation in 2020. Olivia joined the Venue Management Association Board in 2021 and she looks forward to seeing the industry grow and embrace a diverse range of venues and members.

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  • Kyllie Graham (Catering Manager at ASM Global - RAC Arena)

    Kyllie Graham

    Catering Manager at ASM Global - RAC Arena

    Having held senior leadership roles at a number of theatres and sports and entertainment venues across WA along with two host venues in Sydney for the 2000 Olympic Games, Kyllie has had a successful career spanning nearly 30 years.
    A generous and passionate leader, Kyllie has the ability to draw the best out of her team, fostering a supportive team environment. Valuing creative out of the box thinking she challenges her team to be a little better today than yesterday.
    In her current role as Catering Manager at RAC Arena, Kyllie is responsible for all aspects of the venue’s food and beverage operation. A typical event for the RAC Arena Catering Team includes service of 30 private suites and concert club feeding over 600 patrons, 5 function rooms serving 1,200 guests, international artists and entourage, 150 production crew, 60 internal staff and over 13,000 ticket-holders at bars and food outlets; and usually all at the same time.

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  • Scott Taylor (Managing Director of Praesidium Risk and Resilience)

    Scott Taylor

    Managing Director of Praesidium Risk and Resilience

    https://praesidiumgroup.com.au/

    With 27 years’ experience across the gamut of the security, safety and risk industry, Scott is a court and tribunal recognised expert and has a strategic and systematic approach to Security Management and Business Continuity Management. Scott is an industry Thought Leader and is often contacted by various media sources as a “Security Industry Specialist Spokesperson” and expert witness when security and risk related issues surface in the public arena. He has consulted and lectured throughout the Middle East and USA and has and worked with government, industry regulators and industry across all Australian States and Territories spanning the spectrum of security and risk as well as all industry verticals. Scott sits on numerous International security related councils to ensure he stays abreast of world best practice in his field of expertise which directly translates into improved outcomes for his clients.

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Tickets

Ticket Pricing
VMA Member

VMA Member Ticket

Standard Price A$149
Non Member

Non Member Ticket

Standard Price A$300
VMA Member Group of 5 Ticket

The VMA is pleased to offer VMA Members a special discount of 5 tickets for $600.

Standard Price A$600
Non Member Group of 5 Ticket

Not a VMA Member? Still enjoy a great discount when you register 5 employees.

Standard Price A$1,000

Venue

RAC Arena

Wellington Street 700
Perth, Western Australia, Australia

If you have any questions please contact Suzie Crawford

Contact Organizer

+61 412935731

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