Event Details

The VMA Professional Development Workshops are designed for operational/ frontline staff and aspiring managers ready to take the next step in their careers. These face-to-face half-day workshops will enhance their skill set and allow them to take the next step in their career.


Now more than ever, is the time to invest in your team. Keep your young professionals engaged and eager to progress within the venue management industry.



The VMA is committed to attendees' well being and delivering COVID safe events. All event attendees must adhere to the venue's COVID plan, condition of entry and current government mandates.

Agenda

12 PM - 12:50 PM
Registration and Lunch
12:50 PM - 1 PM
Welcome
1 PM - 2 PM
Keynote Address - Leading the Way
In this session, industry stalwart Tim Worton CVE shares his 30 years of experience in leadership in the venue management industry. Tim will explore key leadership traits and how emerging l...
In this session, industry stalwart Tim Worton CVE shares his 30 years of experience in leadership in the venue management industry. Tim will explore key leadership traits and how emerging leaders of our industry can develop their leadership skills and qualities, be more present and self-aware, and grow and develop their staff into more effective teams.
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2 PM - 3 PM
Behaviour Detection: How small changes in what you do can make a huge difference
Imagine having the ability to predict if someone or something poses a threat. Being able to read and understand another person’s body language seems like a superpower…but it isn’t.All employ...
Imagine having the ability to predict if someone or something poses a threat. Being able to read and understand another person’s body language seems like a superpower…but it isn’t.
All employees, no matter their role, can dramatically change the environment in which they work. They are subconsciously tasked with keeping the public safe but are not necessarily provided with the skills to do so.
There’s is no need for expensive equipment or extensive training. You don’t even need to work harder, just smarter. Behaviour detection is about changing your mindset. In this session, you will learn the skills to help you read people and show you how to improve your presence in an environment including real life experiences of what can go wrong if we don’t.
Understanding how someone feels when they have negative intent, and what small things you can do to make the environment less attractive goes a long way in keeping people safe and ultimately keeping you safe.
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3 PM - 3:30 PM
Afternoon tea
3:30 PM - 4:30 PM
Customer Service and Communication
Susan Kibukamusoke, the Director, People and Culture at (NIDA) National Institute of Dramatic Art and Jenny Muldoon, Head of Visitor Services at Sydney Opera House explain in this session ho...
Susan Kibukamusoke, the Director, People and Culture at (NIDA) National Institute of Dramatic Art and Jenny Muldoon, Head of Visitor Services at Sydney Opera House explain in this session how to equip individuals with the ability to develop and retain positive, focused customer-centric solutions. This includes how to increase confidence with customer interactions, how to build better relationships, both externally and internally, to deliver high level, positive engagement and manage the pressures of dealing with customer demands.
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4:30 PM - 4:45 PM
Workshop Wrap Up

Speakers

  • Susan Kibukamusoke (Director, People and Culture of (NIDA) National Institute of Dramatic Art)

    Susan Kibukamusoke

    Director, People and Culture of (NIDA) National Institute of Dramatic Art

    Susan is a passionate advocate of shaping workplaces that celebrate diversity of thought and practice, culminating in innovative, positive, and high-performance cultures.
    Susan has over 20 years’ experience delivering people-centred initiatives in learning and development, organisational change, inclusion and diversity, and human resources. Starting her career in London, Susan has experience in a variety of business fields including, global communications, the arts, state and federal government.
    Most recently, Susan worked at the National Indigenous Australians Agency as part of the HR leadership team establishing the HR function in the newly established Agency. This included driving key projects in recruitment, performance management, inclusion and diversity.
    She is a member of the Australian HR Institute (AHRI), holds a Master of Culture, Health and Medicine (Advanced) and a Bachelor of Arts (French and Politics) both from the Australian National University.

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  • Jenny Muldoon (Head of Visitor Services at Sydney Opera House)

    Jenny Muldoon

    Head of Visitor Services at Sydney Opera House

    Jenny holds more than 35 years’ experience within the security industry, with 15 of those years in senior executive positions in Security, Organisational Change, Emergency management and Business Resilience. In more recent years her role has focused on Safety, Risk and customer excellence at Sydney Opera House where she holds the role of Head of Visitor Services and is responsible for the largest customer facing teams within the Opera House. She has implemented large scale organisational training programs for cultural change in customer excellence, diversity, inclusion and belonging.

    Jenny also held the Role of Head of Security for Sydney Opera House from 2010 to 2016 and has worked internationally across the highly regulated environment in aviation and law enforcement industries, and has engaged over a long period with the counter-terrorism community and with Federal and State Governments. She has extensive experience in large scale, global corporate and sporting events has developed and managed security strategies for large multinational corporations including Australia's largest airline. Jenny was a detective within the NSW Police and held this position for 13 years.

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  • Leanne Walsh (Founder and Principal Trainer of Baseline Behaviour and Consultancy)

    Leanne Walsh

    Founder and Principal Trainer of Baseline Behaviour and Consultancy

    https://www.baselinebehaviour.com.au

    Leanne is an expert in body language, deception detection and situational awareness, having studied and trained with some of best body language experts in the world such as Joe Navarro, Lena Sisco and Chase Hughes.
    The holder of an Expert Body Language Certificate from Joe Navarro Body Language Academy, recognised by the American Psychology Association, Leanne provides unique skills to identify intentions of people by the way they are interacting with others and the environment.
    Her training in interrogation, elicitation and deception detection coupled with her 21 years of state law enforcement experience within the NSWPF, sets her above the rest in situational awareness and hostility investigation.
    Leanne has travelled to London UK, where she was trained in the techniques of Project Servator from the National Project Servator Team.
    Leanne holds a Bachelor of Policing, as well as tertiary qualifications in security and risk management, training and assessing, emergency management and government investigations.
    Leanne is the Director of Baseline Behaviour and Consultancy Pty Ltd who specialise in training behaviour detection techniques to individuals and organisations to help eliminate the threat of hostile actions in public locations.

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  • Tim Worton CVE (Group Director - Arenas of ASM Global  - Asia Pacific)

    Tim Worton CVE

    Group Director - Arenas of ASM Global - Asia Pacific

    With 30 years senior venue management experience, Tim Worton CVE is currently Group Director - Arenas for ASM Global, the largest venue management company in the world - a role he has fulfilled for 16 years.
    Prior to his current role, Tim was the General Manager of the Sydney Entertainment Centre for eight years, and spent over six years at the Newcastle Entertainment Centre.
    Tim is a graduate of the Venue Management School (VMS), a past President of the Venue Management Association and sat on the VMS Management Committee for 20 consecutive years up to 2016, and served as its Chair from 2006 to 2008. He was the inaugural Dean of the Leadership Institute program that debuted in 2014, as an extension of the VMS. He also sat on the IAVM’s Certification Board until June 2013.
    In 2006 Tim was awarded the IAVM’s Certified Venue Executive (CVE), in 2007 he completed the IAVM’s Public Assembly Facilities Management School Graduate Institute at Oglebay in Wheeling, West Virginia, in 2010 was awarded the VMA’s inaugural Venue (Active) Professional of the Year and in 2015 received an IAVM Chairman’s Citation for services to the VMS.

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Tickets

Ticket Pricing
VMA Member

VMA Member Rate Ticket

Standard Price A$125
Non Member

Non Member Ticket

Standard Price A$300
Group Ticket

The VMA is pleased to offer Members a special discount of buy 4 tickets and get 1 free.

Standard Price A$500

Venue

SMC Function Centre

66 Goulburn St, Sydney NSW 2000
Sydney New South Wales, Australia

If you have any questions please contact Zan Lewarn

Contact Organizer

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