Anthony Duffy is the owner and Managing Director of VIPeople; a division of Venue Industry Professionals Pty Ltd. Anthony has been a part of the venue industry for over 30 years at some of Sydney’s iconic sports and entertainment facilities. Anthony has established a reputation as one of the industry’s leading trainers on guest services, business continuity and improvement strategy, assessing client needs, monitoring service standards, and maintaining and strengthening existing relationships, along with new business development.
Prior to the establishment of VIPeople in 2001, Anthony was employed as part of the management team at venues such as Accor Stadium, Allianz Stadium, Sydney Cricket Ground, Sydney Aquatic & Athletic Centres and Sydney International Tennis Centre.
Incorporated in Anthony’s extensive venue experience is the management of the event day workforce, with responsibilities including all aspects of staffing operations such as recruitment, training, event day management, rostering and employee relations for a workforce of up to 1,000 staff.
Prior to the 2000 Olympic Games, Anthony was seconded by SOCOG to manage front of house operations at the Beach Volleyball venue. This position was responsible for staffing, ticketing and customer service at one of the most successful Olympic venues… Bondi Beach.
In 2010, Anthony was awarded the inaugural “Allied Venue Professional of the Year” by the VMA Council and in 2013 was awarded “Accredited Venue Manager” status by the Venue Management Association.
In 2015, Anthony was one of only four Australians to be awarded the coveted IAVM’s “Chairman’s Citation”, recognising his commitment to development of education in the industry, primarily through the establishment of the Australian Leadership Institute.
In 2019, Anthony was awarded a “Fellowship” with the Customer Service Institute of Australia.
In 2020, Anthony was re-elected to the VMA Board, having previously served as a Board Member for 12 years.