The VMA Professional Development Workshops are designed for operational/ frontline staff and aspiring managers ready to take the next step in their careers. These face-to-face half-day workshops will enhance skill sets and allow attendees to take the next step in their career.
Now more than ever, is the time to invest in your team. Keep your young professionals engaged and eager to progress within the venue management industry.
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes a concern when the people involved ...
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes a concern when the people involved cannot work through it. When this type of conflict arises, negative energy can result, causing emotional distress and damaged relationships. This session will provide attendees the tools to assist in resolving conflict, provide skills to identify potentially aggressive behaviour, and de-escalation techniques conducive with their individual working environment.
Malu Barrios has spent over 20 years at Director level in the events industry; developing and implementing venue management strategies across a variety of major convention centres and event venues throughout Australia.
She is a seasoned ASM Global executive, having successfully launched three of the global venue management group’s facilities prior to undertaking her current role of Director of Event Services at ICC Sydney.
Malu previously held the position of Events Director of the Brisbane Convention and Exhibition Centre, General Manager of the Darwin Convention Centre, and General Manager of Sydney Exhibition Centre @ Glebe Island, where she ensured the seamless transition of events from the interim facility to ICC Sydney. Malu was also associated with the Royal Agricultural Society of NSW as General Manager of the Sydney Showground where she contributed to great cultural and corporate change within the organisation.
Malu was an instrumental member of the ICC Sydney opening team and has since overseen the delivery thousands of world class events since it’s opening in December 2016.
In her role as Director of Event Service, Malu oversees the teams involved in ICC Sydney’s event planning, event operations, customer service and live events. Her team is often considered to be the engine room of ICC Sydney, working hand in hand with clients to bring their extraordinary event visions to life.
Under her guidance, ICC Sydney’s operations have gone from strength to strength and have been recognised with numerous industry accolades. This includes the Exhibitions and Events Association of Australasia (EEAA) Best Venue Team in 2018 and 2019 and being awarded the Best Event Venue – Capacity over 1500 from the prestigious Meetings and Events Australia (MEA) 2019 National Awards, amongst others.
She has a global reputation for being a first-class leader and is well recognised for her expertise and advocacy of business events and venue management. Malu was recognised as the inaugural Unsung Hero of the event and exhibition industry by the EEAA in 2017 for her significant contribution over many years.
With over two decades of experience in Venues, ticketing and events, Houri Tapiki has a wealth of experience both in Australia and globally leading large-scale projects and events within the Entertainment industry.
Prior to joining Trafalgar Entertainment, Houri held a Senior Management position at Ticketek, leading the Client Services teams nationally, working closely with major Theatres, Arenas and Stadiums across the country.
She was also an instrumental part of the pre-opening and opening team for Dubai Opera, a 2000-seat multi-format theatre located in the heart of Downtown Dubai.
Houri has a passion for building exceptional customer experiences and a dedication to consistently exceeding customer expectations. In February 2021, Houri joined Trafalgar Entertainment as Head of Customer Experience for Theatre Royal Sydney before being promoted to General Manager in December of the same year.
In all leadership roles she has held, Houri Tapiki goes beyond the operational aspects, fostering a culture of innovation, collaboration, and excellence in every project she undertakes.
Managing Director of Praesidium Risk and Resilience
Scott Taylor CPP is a Combined Communications Expert and Security, Safety and Risk Specialist with 29 years global industry experience. He is an industry thought leader who is Internationally Board Certified in Security Management and has shared his knowledge and expertise globally through specialist consulting and contextualised training. He has trained with the leading authorities on body language, deception detection statement analysis and facial micro-expressions and is a sought-after industry spokesperson. Hs is an accomplished keynote speaker who site on numerous International Security Councils to ensure he stays abreast of best practise in his field of expertise which directly translates into heightened outcomes for his clients.