When

May 19 - 21, 2024 (GMT+10)

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Where

Brisbane Convention and Exhibition Centre

Grey Street
Brisbane, Queensland, Australia

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To view the full program:



Please click on the Day - Day 1 - Sunday 19th, Day 2 - Monday 20th, and Day 3 - Tuesday 21st May.


Please click on each Room under each day to see all sessions - Plaza Auditorium,. P6/7 Breakout and P8 Breakout.

Day 1

( 05/19/2024 )

Day 2

( 05/20/2024 )

Day 3

( 05/21/2024 )

Plaza Auditorium

12:00 PM

3:00 PM

Venue Tours
Visit some of Brisbane's most iconic venues for a behind the scenes look. Stay tuned for announcements.

3:00 PM

4:00 PM

First Timers and Young Professionals Mixer
At opportunity for our first-time delegates and Young Professionals to meet up with the VMA Board.

4:00 PM

5:15 PM

Registration Opens

5:15 PM

5:30 PM

Official Opening
Our Congress Master of Ceremonies kicks starts the 2024 Asia-Pacific Venue Industry Congress with our Welcome to Country performance and opening remarks from the VMA President.

5:30 PM

6:30 PM

Opening Keynote
We are excited to make an announcement shortly.

6:40 PM

8:40 PM

Welcome Reception
Proudly presented by Quayclean

Join us on the Sky Terrace with its spectacular views over the Brisbane skyline for our ultimate welcome to venue experience for our delegates.

Plaza Auditorium

8:00 AM

8:45 AM

Registration & Trade Floor Opens

8:45 AM

9:00 AM

Host City Welcome - Queensland and the Olympic Games

9:00 AM

10:00 AM

International Keynote Address - Digital Revolution - The Real Madrid Journey

Enrique Uriel

Proudly sponsored by Daktronics

Enrique Uriel Arias shares his experience of Real Madrid's digital transformation in delivering innovation for their local audience and 500 million global fans.

10:00 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Ticketing in 2024
Discover which new technologies and tools are worth investing in to stay ahead of the curve and deliver seamless ticketing experiences. From AI-driven chatbots to blockchain-based ticketing systems, we'll explore the latest innovations shaping the future of ticketing and their potential to drive efficiency and engagement.

Don't miss this opportunity to stay informed and inspired as we chart the course for the future of ticketing in 2024 and beyond.

12:00 PM

1:00 PM

International Keynote
An exciting announcement will be made shortly. Proudly sponsored by PMY Group

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

State versus State - the competitive acquisition landscape
This session will discuss the specific challenges and opportunities of product acquisition. Attracting major events to venues is now of significant interest to state governments and tourism bodies. How do venues ensure they align successful outcomes with government? What are the pitfalls? What makes a win-win? This session aims to provide venue managers, with the necessary strategies to succeed in securing high-profile events.

3:00 PM

3:45 PM

Afternoon tea

3:45 PM

5:15 PM

In house or out source - The changing nature of government management of venues
Proudly sponsored by Big Screen Video - The recent move by Venues NSW to take on the operational management of Sydney’s stadia highlights that governments in Australia are shifting towards managing venues. As governments strive to optimise resource allocation, enhance operational efficiency, and meet evolving patron demands, the decision between in-house management and outsourcing has become increasingly complex. Join a panel of experts from across the country to gain a deeper understanding of ...
Proudly sponsored by Big Screen Video - The recent move by Venues NSW to take on the operational management of Sydney’s stadia highlights that governments in Australia are shifting towards managing venues. As governments strive to optimise resource allocation, enhance operational efficiency, and meet evolving patron demands, the decision between in-house management and outsourcing has become increasingly complex. Join a panel of experts from across the country to gain a deeper understanding of the changing nature of government venue management and explore innovative approaches to optimize performance and service delivery.
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5:30 PM

6:30 PM

After 5! Networking Social Function
Join us on the tradefloor for our traditional networking function to reconnect with delegates, exhibitors and sponsors. Drinks and canapes included.

P6/7 Breakout, Plaza Level

Meeting Rooms 6 & 7 on the Plaza level.

8:00 AM

8:45 AM

Registration & Trade Floor Opens

10:00 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Letters from the trenches - Venue Management in Council
Delve into the unique challenges inherent in managing venues within a council environment. Attendees will gain insights into the multifaceted nature of these challenges, ranging from conflicting directives on safety standards to budgetary constraints and logistical hurdles.

The session will provide a platform for attendees to share their experiences and best practices for addressing common challenges in council venue management.

1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

The Taylor Swift customer experience and journey
This session offers a deep dive into the intricacies of managing the customer experience and journey for high-profile events, using the example of Taylor Swift's concert tours as a case study. Focusing on ticketing, fraud prevention, and customer engagement, this session provides valuable insights and best practices applicable to large-scale events across industries.Join us to gain valuable insights into managing the complexities of major event operations and delighting customers at every touchp...
This session offers a deep dive into the intricacies of managing the customer experience and journey for high-profile events, using the example of Taylor Swift's concert tours as a case study. Focusing on ticketing, fraud prevention, and customer engagement, this session provides valuable insights and best practices applicable to large-scale events across industries.

Join us to gain valuable insights into managing the complexities of major event operations and delighting customers at every touchpoint.
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P8 Breakout, Plaza Level

Meeting Room 8 on the Plaza level.

8:00 AM

8:45 AM

Registration & Trade Floor Opens

10:00 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Young Professionals - Effective networking skills
This session investigates the art of effective networking and its importance in professional success. Attendees will learn practical strategies and techniques for building meaningful connections, cultivating relationships, and maximizing networking opportunities.Through interactive discussions and hands-on exercises, participants will gain insights into the fundamentals of networking etiquette, conversation starters, and follow-up strategies. As a young industry professional just starting out, t...
This session investigates the art of effective networking and its importance in professional success. Attendees will learn practical strategies and techniques for building meaningful connections, cultivating relationships, and maximizing networking opportunities.

Through interactive discussions and hands-on exercises, participants will gain insights into the fundamentals of networking etiquette, conversation starters, and follow-up strategies. As a young industry professional just starting out, this session will provide valuable insights to help you expand your professional network and achieve your career goals. Join us to unlock the secrets to successful networking.
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1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

The SOH digital experience

Plaza Auditorium

8:00 AM

9:00 AM

Registration & Trade Floor Open

9:00 AM

10:00 AM

Mega Events - The Superbowl

10:00 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

Promoter Discussion
Australia: the land of the revival? How do we attract new musicals and plays to our shores?

12:00 PM

1:00 PM

The rise and rise of heritage venues
Over the past decade, Australia has witnessed a significant resurgence in heritage venues such as The Tivoli and Princess Theatre in Brisbane, the Northcote in Melbourne, and theatres across Newcastle, Sydney, Perth, and Adelaide. In this session, industry experts will explore the driving forces behind this revival, discussing challenges, successes, and strategies for preserving and revitalizing these historic spaces.Attendees will gain insights into adaptive reuse projects, innovative programmi...
Over the past decade, Australia has witnessed a significant resurgence in heritage venues such as The Tivoli and Princess Theatre in Brisbane, the Northcote in Melbourne, and theatres across Newcastle, Sydney, Perth, and Adelaide. In this session, industry experts will explore the driving forces behind this revival, discussing challenges, successes, and strategies for preserving and revitalizing these historic spaces.

Attendees will gain insights into adaptive reuse projects, innovative programming, and community engagement initiatives that have breathed new life into these cherished cultural landmarks. Join us to celebrate the enduring appeal and potential of heritage venues in Australia.
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1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Master Class - Managing in a crisis
“We are not measured by what goes to plan, but how well we respond when it doesn’t…” This session explores the world of crisis management and how it impacts the consequences in the before, during and after critical events. Join our expert panel and explore the critical role of crisis management across operations, technology, executive leadership and media management.

3:00 PM

3:45 PM

Afternoon Tea and Ice Cream Party. Proudly sponsored by Feld.

3:45 PM

5:00 PM

The Future of venue management - Where to from now? How does it impact me?
Proudly sponsored by VITEC - Join us for a forward-looking session on the future of venue management, exploring key trends and their impacts on the industry. Discuss the role of technology in shaping venue management and data analytics for predictive insights. Explore sustainability initiatives, virtual and augmented reality applications, and advanced security systems in enhancing venue operations. From economic shifts to technological advancements and unforeseen events, the panel of internation...
Proudly sponsored by VITEC - Join us for a forward-looking session on the future of venue management, exploring key trends and their impacts on the industry. Discuss the role of technology in shaping venue management and data analytics for predictive insights. Explore sustainability initiatives, virtual and augmented reality applications, and advanced security systems in enhancing venue operations. From economic shifts to technological advancements and unforeseen events, the panel of international experts will analyse how these factors influence the industry landscape and what it means for you.
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7:00 PM

11:00 PM

Gala Dinner & Venue Industry Awards
Proudly sponsored by 24/7 Software

Join us in the Plaza Terrace Ballroom for our industries night of nights.

P6/7 Breakout, Plaza Level

Meeting Rooms 6 & 7 on the Plaza level.

8:00 AM

9:00 AM

Registration & Trade Floor Opens

9:00 AM

10:00 AM

The view from the kitchen
Join the team from BCEC inside the kitchen where they will discuss key industry trends and sustainability practices shaping the culinary landscape. From sourcing local produce to addressing dietary restrictions and managing pricing, attendees will gain insights into how kitchens are adapting to meet evolving consumer demands while minimising environmental impact.

10:00 AM

11:00 AM

Morning Tea

11:00 AM

12:00 PM

The Elephant in the Room - Managing venues in Asia
This session offers a unique opportunity to gain insights into venue management in Asia from three distinct perspectives: Malaysia, China, and Indonesia.From Malaysia, attendees will learn about the evolving landscape of venue management in a rapidly developing economy, including strategies for attracting international events and balancing cultural sensitivities.From China, participants will gain insights into the complexities of managing venues in a vast and diverse market, navigating regulator...
This session offers a unique opportunity to gain insights into venue management in Asia from three distinct perspectives: Malaysia, China, and Indonesia.

From Malaysia, attendees will learn about the evolving landscape of venue management in a rapidly developing economy, including strategies for attracting international events and balancing cultural sensitivities.

From China, participants will gain insights into the complexities of managing venues in a vast and diverse market, navigating regulatory requirements, and harnessing technology to enhance the guest experience.

From Indonesia, attendees will discover innovative approaches to venue management in a country known for its rich cultural heritage and natural beauty, including strategies for sustainable practices and community engagement.
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12:00 PM

1:00 PM

Can the venue industry truly "work from home"?
This session explores the feasibility of remote work in the live event industry and examine the evolution of modern employment agreements, standards, and perks within our business. As the world adapts to new ways of working, especially in the wake of global events, the live event industry faces unique challenges and opportunities in embracing remote capabilities.The session will explore modern standards for employee well-being, including mental health support, work-life balance initiatives, and ...
This session explores the feasibility of remote work in the live event industry and examine the evolution of modern employment agreements, standards, and perks within our business. As the world adapts to new ways of working, especially in the wake of global events, the live event industry faces unique challenges and opportunities in embracing remote capabilities.

The session will explore modern standards for employee well-being, including mental health support, work-life balance initiatives, and professional development opportunities
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1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Gimmick or Game-Changer: Debating Innovations in Event Technology
In this thought-provoking session, industry experts will engage in a lively debate to determine whether a range of cutting-edge technologies are true game-changers or merely momentary solutions in the event industry. From virtual reality to artificial intelligence and beyond, we'll examine the potential impact of these innovations on event experiences.

3:00 PM

3:45 PM

Afternoon Tea and Ice Cream Party. Proudly sponsored by Feld.

P8 Breakout, Plaza Level

Meeting Room 8 on the Plaza level.

8:00 AM

9:00 AM

Registration & Trade Floor Opens

9:00 AM

10:00 AM

Young Professionals - Leadership in the venue management industry
In this session, three senior leaders in venue management will share their career journeys. Discover how they started, grew, and why they stayed in the industry. Gain invaluable insights and inspiration for your own career path in venue management.

10:00 AM

11:00 AM

Morning Tea

11:00 AM

1:00 PM

Production, Rigging and AV Round Table
A facilitated round table discussion addressing the most relevant topics and challenges facing Technical & Back of House Operations.Expect insightful and candid discussions and open dialogue between Venue Operators, Service Providers & Hirers Representatives on a range of topics including Workplace Health & Safety and the need for consistencies across the Asia Pacific venue industry, Contractor Management, Event Rigging, Staffing and Resources and the current challenges faced across the industry...
A facilitated round table discussion addressing the most relevant topics and challenges facing Technical & Back of House Operations.

Expect insightful and candid discussions and open dialogue between Venue Operators, Service Providers & Hirers Representatives on a range of topics including Workplace Health & Safety and the need for consistencies across the Asia Pacific venue industry, Contractor Management, Event Rigging, Staffing and Resources and the current challenges faced across the industry and Scheduling.

Come armed with your questions. Nothing is off limits !
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1:00 PM

2:00 PM

Lunch

2:00 PM

3:00 PM

Harnessing Venue Legacy: Shaping for Lasting Benefits
How do venues contribute to the long-term vitality and well-being of our communities? Explore how venues and precincts shape communities for lasting benefits. Learn how these initiatives contribute to economic growth, cultural enrichment, and social cohesion. Discover strategies for maximising their impact through effective planning and community engagement. Join us to unlock the transformative potential of venue and precinct shaping.
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